Shipping policy
Last updated: 1, September 2026
At Cavellen, we work hard to process and deliver your orders as quickly and safely as possible. Please review the information below to understand how shipping and delivery works.
Shipping Methods
We currently offer shipping within India through trusted third-party courier and delivery partners.
The available shipping method and estimated delivery timeframe will be shown during checkout based on your delivery location and the shipping options available for your order.
Order Processing
Orders are generally processed and prepared for shipment within e.g. 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During sales, product launches, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to keep you informed.
Delivery Time
Once your order has been dispatched, estimated delivery usually takes approximately [X-X BUSINESS DAYS], depending on your location and the courier service being used.
Delivery times are estimates and are not guaranteed. Remote locations, weather conditions, public holidays, courier delays, transportation disruptions, and other circumstances beyond our reasonable control may affect delivery times.
Shipping Costs
Shipping charges will be displayed during checkout before you complete your purchase.
Our standard shipping charge is e.g., ₹[AMOUNT]
We may occasionally offer free shipping, discounted shipping, or other delivery promotions. Any such offer will be clearly communicated on our website and may be subject to specific conditions.
Order Tracking
Once your order has been dispatched, you will receive tracking information at the email address or phone number provided during checkout, where tracking is available.
You can use the tracking information to follow the progress of your shipment through the applicable courier's tracking system.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Issues and Delays
While we work with our delivery partners to ensure your order arrives on time, delays can occasionally occur due to circumstances outside our control.
If your order is delayed, please first check the tracking information provided to you. If the tracking information has not been updated for an extended period or you believe your package may be lost, please contact us at meetsharma@gmail.com with your order number and tracking details.
If your package arrives damaged, please contact us at meetsharma@gmail.com as soon as possible and provide photographs or videos of the package and product. We will review the issue and work with you to find an appropriate resolution.
Please ensure that your shipping address, phone number, and other delivery information are accurate when placing your order. Cavellen is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If a package cannot be delivered because of an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery, where applicable.
Lost or Missing Packages
If your order is marked as delivered but you have not received it, please contact us at meetsharma@gmail.com as soon as possible.
We may contact the delivery provider to investigate the shipment and determine its status.
Please cooperate with any reasonable verification or information requests required to investigate the issue.
International Shipping
[CHOOSE ONE: We currently do not offer international shipping / We currently offer international shipping to selected countries.]
If international shipping is available, applicable shipping charges, estimated delivery times, customs duties, taxes, and other charges will be displayed or communicated where applicable.
International customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country. These charges are generally outside our control and may vary depending on the destination.
International deliveries may also take longer due to customs processing and local delivery requirements.
Contact Us
If you have any questions about your shipment or delivery, please contact us:
Cavellen
Email: meetsharma@gmail.com
Business Address: India
Phone:+91 9929394447
Please include your order number in your message so that we can assist you as quickly as possible.
We appreciate your patience and trust, and we're committed to getting your Cavellen order to you safely.