Refund policy

1. Return Eligibility

You may request a return if:

The return request is made within [7 days] of receiving your order.
The product is unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
The product has not been damaged, altered, or stained after delivery.
You provide your order number and any other information reasonably required to process the return.

Returned products may be inspected before a return or refund is approved.

Products that do not meet these conditions may be refused for return.

2. Return Timeframe

Return requests must be submitted within [7 days] of the date your order was delivered.

To start a return, contact us at [EMAIL ADDRESS] with:

Order number
Product name
Reason for return
Photos or videos, where applicable

Once your request is reviewed and approved, we will provide instructions for returning the product.

Returns sent without prior approval may not be accepted.

3. Refund Process and Timing

Once we receive the returned product, we will inspect it to confirm that it meets our return conditions.

If your return is approved, your refund will be initiated within [5–7 business days].

The time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Refunds will generally be issued to the original payment method used for the purchase, where possible.

If a return is rejected because the product does not meet the eligibility requirements, we will inform you of the reason.

4. Exchanges

We may offer exchanges for eligible products, subject to availability.

If you would like to exchange an item, contact us at [meetsharma1801@gmail.com] within [7 DAYS] of delivery.

Exchange requests may be subject to:

Product availability
Size availability
The returned product meeting our eligibility requirements
Any applicable difference in product price

If the requested replacement is unavailable, we may offer an alternative product or refund, as applicable.

5. Damaged, Defective, or Incorrect Products

We take extra care to ensure that orders are properly checked before dispatch.

If you receive a product that is:

Damaged
Defective
Incorrect
Missing an item
Significantly different from what you ordered

please contact us at [meetsharma1801@gmail.com] as soon as possible, preferably within [7 DAYS] of delivery.

Please include your order number and clear photos/videos of the product and packaging so that we can investigate the issue.

If the issue is confirmed to be our responsibility, we will provide an appropriate resolution, which may include:

Replacement
Exchange
Refund
Another remedy permitted under applicable law

Customers should not be required to bear return shipping costs for products that were delivered damaged, defective, or incorrectly due to our error.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, or other legitimate reasons.

Unless otherwise stated, non-returnable items may include:

Products that have been worn, washed, or used
Products with removed or damaged tags
Products that have been altered or customized at the customer's request
Products damaged after delivery due to customer misuse or improper care
Items specifically identified as final sale or non-returnable on the product page

This does not affect any rights or remedies that cannot legally be excluded under applicable Indian law.

7. Return Shipping Costs

For a standard return due to reasons such as a change of mind, incorrect size selection, or simply no longer wanting the product, [CUSTOMER / STORE] will be responsible for the return shipping cost.

For products that are confirmed to be damaged, defective, or incorrectly sent due to our error, [Cavellen] will cover the applicable return shipping cost.

If a return is rejected because the product does not meet the eligibility requirements, the customer may be responsible for any applicable shipping costs associated with returning the product.

8. Order Cancellation

If you need to cancel an order, please contact us at [meetsharma1801@gmail.com] as soon as possible.

Orders that have already been processed, packed, or shipped may not be eligible for cancellation.

If a cancellation is approved after payment has been made, any applicable refund will be processed according to our refund procedures.

9. Refunds for Undelivered or Returned Orders

If an order is returned to us because of an incorrect address, repeated delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, we may contact you to arrange a re-delivery or refund, subject to applicable shipping costs and our policies.

Where a refund is applicable, the amount refunded may be adjusted for any applicable non-refundable charges, where legally permitted and clearly disclosed.